Privacy Policy – Rapid Flow Solutions Ltd.
1. Introduction
Rapid Flow Solutions Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.rapidflowsolutions.co.zm) or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, contact information (phone number, email address, physical address), and any other information you provide when contacting us or requesting our services.
- Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and other diagnostic data.
- Equipment Data: If you rent equipment from us, we may collect data related to the equipment’s usage and location for maintenance and operational purposes.
- Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website.
3. How We Use Your Information
We may use your information for the following purposes:
- To Provide Services: To fulfill your requests for equipment hire and related services.
- To Communicate: To respond to your inquiries, provide updates, and send important notifications.
- To Improve Our Website: To analyze website usage and improve our content and services.
- To Marketing: To send promotional materials and offers, if you have opted in to receive them.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that assist us in providing our services, such as website hosting and maintenance.
- Business Partners: Partners who help us deliver our services or offer related products.
- Legal Authorities: When required by law or to protect our rights.
5. Data Security
We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request to correct any inaccuracies in your personal information.
- Deletion: You can request to delete your personal information, subject to legal limitations.
- Objection: You can object to the processing of your personal information.
- Withdrawal of Consent: If we rely on your consent to process your information, you can withdraw your consent at any time.
8. Cookies
We use cookies to enhance your browsing experience. You can control cookies through your browser settings.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Rapid Flow Solutions Ltd.
- Phone: +260 966 907 122 | +260 963 901 221
- Email: info@rapidflowsolutions.co.zm | rapidflowsolutionszm@gmail.com
- Website: www.rapidflowsolutions.co.zm
- Location: Kitwe, Zambia
Effective Date: 23/02/2025